2 Jan 2015
WCVA has responded to the Welsh Government on its future proposals on the Welsh Revenue Authority.
Our response agreed with the proposal to establish a body
responsible for the taxes that will be devolved to the Welsh
Government, but called for a greater emphasis customer service and
The consultation proposals referred to establishing a Tax Payers
Charter, but WCVA's response said that proposals were strong on the
expectations and rights of the authority, but rather silent on the
rights and expectations of the taxpayer.
Given the traditional negative image of tax collection, there
was an opportunity to design a tax authority for Wales that breaks
the mould in terms of taxpayer perception, and gives high priority
to customer service and quality. In turn, a positive customer
focused ethos may be more likely to induce positive and compliant
behaviour by taxpayers.
If you'd like to know more about our policy work, briefing papers,
consultations we're working on and recent responses visit our
Policy making a difference pages.