18 Jun 2015
When volunteers are recruited and managed by your own organisation there are usually clear policies and procedures in place for managing their involvement.
But when third party organisations are involved (such as a
community group, a hospital or a private company) then establishing
expectations and responsibilities is important. Barnardo's Cymru
have developed guidance on this, based
on its own needs and experience.
Perhaps another organisation provides volunteers to work with you
on a project. Maybe you are placing volunteers to work with an
organisation on their premises.
In these situations, it is not always clear where the
responsibilities for managing volunteering lies. A new tool
developed by Barnardo's Cymru aims to ensure that key questions are
discussed with the other parties and that appropriate arrangements
are in place to protect service users, volunteers and
It is broadly based on the 'Investing in Volunteers'
standard, which is a benchmark of good practice.
The tool, entitled 'Best practice guide on establishing joint
working arrangements with third parties for involving
volunteers' provides a framework for discussion - both to
agree how you will involve volunteers in your joint work, and to
develop an action plan to implement agreed ways of working.
In particular you would need to think about any differences or
conflicts in how the organisations currently manage volunteers and
what is required to put agreed practices in place, including how
and with whom relevant information will be shared. You will
need to establish who will take responsibility for what.
Formal arrangements may not always be necessary. In general, the
more 'high risk' the volunteering, including working with
vulnerable clients for example, the greater the safeguards needed
to be to ensure that all runs smoothly and successfully.