An on-line learning resource has been developed for those who work with volunteers. It provides a basic introduction to volunteer management, including free downloadable templates and resources.
Who is it for?
Started with Volunteers is targeted at those working within the
culture and heritage sector. It will assist you in developing
volunteering programmes which are inclusive, supportive and well
managed and which maximise the benefits both to the individual and
to the organisation.
The resource is relevant more widely too! Getting Started
with Volunteers is a useful learning tool for anyone who is at the
early stages of planning or developing volunteering within their
What does it cover?
Understanding volunteering- an introduction to the scope and
possibilities of volunteering including what it is, who does it and
why, different types of volunteering. It encourages learners to
think about what it might be beneficial for volunteers to do within
their own organisation and some initial steps to take toward
becoming ready for volunteers.
Management and support for volunteering - introduces tools for
recruiting and managing volunteers and how to actively encourage a
diverse range of volunteers, including those who may need
Recognising volunteers and measuring impact- introduces ways of
showing appreciation and giving recognition to volunteers. It looks
at what we mean by impact, suggesting some ways in which we can
measure the impact of a volunteering programme on different
parties, and the personal impact of volunteering on the
Interactive quizzes are included, for learners to check out their
understanding of the subject matter.
Downloadable resources including templates, forms and examples of
relevant documentation are provided as well as links to other
How do I use it?
You will need to create an account on the WCVA Learning
Zone. Access to the course is free. You can
complete modules in any order and can browse and download resources
from the resource area.
The course is narrated, so audio headphones may be needed; or you
may prefer to read the transcripts available and work through
modules at your own pace.
Started with Volunteers was produced by PAVS (Pembrokeshire Association of Voluntary
Services), working in conjunction with Pembrokeshire
College e- learning team. It was commissioned by WCVA
(Wales Council for Voluntary Action) and funded by Welsh Government
as part of the Fusion
The Fusion programme aims to create opportunities through culture.
It promotes volunteering as a means of enabling individuals to gain
skills and experience that will help them to find paid work.
Many people have been involving in shaping the final resources, to
whom thanks and credit is due.
These organisations participated in a 'reference group', providing
advice, guidance and support to the project from July 2017 -
- National Museum of Wales
- National Trust
- Voluntary Arts Wales
- Wales for Peace
- Wrexham County Borough Museum and Archives
- Welsh Government (Museums and Libraries Division)
Fusion project partners also gave feedback on the content of the
learning materials. Many organisations have generously shared
resources, photos, contacts and ideas.
Your feedback welcome
We welcome feedback on your experience of using this
After each module you are invited to give feedback - and we
encourage you to do so.
Or comments can be sent to firstname.lastname@example.org or