WCVA booking and cancellation policy



  • Delegates will be allocated a place once a completed WCVA booking form has been received.
  • Delegate places on training courses/webinars will be allocated on a first come first served basis. Completing a booking form does not guarantee a place.
  • Telephone bookings are not accepted.

Acknowledgement / Joining Instructions:

  • Delegates will receive an acknowledgement e-mail within two weeks of receipt to confirm that their booking has been received. If this is not received please contact us on 0300 111 0124. 
  • Joining instructions will be sent prior to the training course/webinar confirming the date, start/finish times, venue and directions.
  • Please contact us if you have not received the joining instructions at least 1 week prior to the training course/webinar. 


  • Delegate fees contribute towards the costs of delivering the course including administration, the venue, trainer expenses and materials provided by WCVA. 
  • For accredited courses, fees also include lunch on all course dates. There is an additional fee per learner for those who register to complete the assessment process. 
  • Details of fees can be obtained on the website at www.wcva.org.uk/training-and-events/training 

Cancellation policy


  • Cancellations or postponement can only be accepted in writing.
  • Should WCVA cancel a training course/webinar a full refund will be made.
  • Should delegates cancel or postpone the following charges apply:-

Training course

                 22 days or more prior to the event - no fee

15-21 days prior to the event - 50 per cent of course  fee

14 days or less (or failure to attend) - 100 per cent of course fee


7 days or less (or failure to attend - 100 per cent of webinar fee

Data Protection Act 1998

Data protectionThe above details are held and processed by WCVA on computer. The information is used by WCVA for the administration of the training course and for the monitoring and promotion of the voluntary sector inWales.  Details are disclosed to course tutors; contact details are available for other course attendees.

The data may be considered as sensitive personal data where the organisation is involved with matters relating to race, ethnic origins, politics, religions or similar beliefs, physical, mental health or sexual life.

By booking onto a WCVA event you are agreeing to the above terms and conditions