1. Getting started

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What do you want to do

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Organising a committee

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Organising your work

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Formalising your organisation


2. Running your organisation

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Planning ahead

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What to do when things go wrong

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Monitoring and evaluating your organisation's work

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Getting the best out of IT


3. Working with others

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Effective communication skills

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From planning to delivery

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Networks, consortia and alliances

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Skills for negotiation and influencing others


4. Volunteering

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Introduction to volunteering

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Preparing for volunteers

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Volunteer recruitment, selection and induction

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Getting the best from your volunteers


5. Trustees and management committee members

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Introduction to being a trustee or committee member

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Governance

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Roles and responsibilities of trustees and management committee members

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Roles of officers

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The board and sub committees

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Recruiting and developing trustees

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Working with the chief officer


6. Employing and managing people

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Recruitment and selection

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Contracts of employment

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Staff induction

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Supervision and appraisal

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Managing grievance and disciplinary situations

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Managing absence

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Handling conflict

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Staff development


7. Finding and getting money


8. Managing money

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Accounting basics

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Charity annual accounts


9. Assets

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Running a community building


10. Promotion and marketing

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Developing and writing a communications strategy

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Creating publicity and marketing materials

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Developing your newsletter

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Writing effective press releases

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Creating a website - making the most of your website and the internet

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Reaching out - using accessible formats and languages