19 Nov 2018

The British Red Cross (BRC) have secured three-year’s funding from Welsh Government to establish and pilot a social prescribing model of support for frequent attenders with low to moderate mental health support needs.

British Red Cross OG

The pilot will operate across two sites; Pembrokeshire and Caerphilly with referrals being accepted from the Welsh Ambulance Service across both pilot sites and, for the Caerphilly pilot, three GP practices.

The service itself will see BRC providing one-to-one intensive support to individuals for up to 12 weeks, with the Pembrokeshire pilot site also trialling out of hours support and the Caerphilly pilot trialling telephone support, once face to face support has ceased.

From its existing work with frequent attenders BRC know that the people often inappropriately use NHS & 999 emergency services not because of any acute medical need but because of a whole host of often social factors.

Through the new BRC social prescribing service, and using the 'What Matters' conversation, individuals will be supported by Link Co-ordinators to identify the real underlying causes of their regular use of NHS & emergency services.

Building on the existing resilience of the individual and through the provision of emotional support, confidence building, signposting and supported referral, individuals will then be empowered to connect into community-based resources that will help them to better manage their health & well-being and reduce their use of health & emergency services. Staff are now in post and the service is now live.

For more information on the service please contact the Link Co-ordinators:

Nicola Wannell, Pembrokeshire Link Co-ordinator - NWannell@redcross.org.uk, 01239 615945

Gareth Lewis, Caerphilly Link Co-ordinator - GarethLewis@redcross.org.uk, 02920 695744

Emma Walker, Caerphilly Link Co-ordinator - GemmaWalker@redcross.org.uk, 02920 695744